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Valian review

AI receptionist 59/85 BAA stated Level 1 desk review: preliminary New

Reviewed by the PracticeAIReview editorial team · About the team

AI front desk (Amy) for dental and medical practices with fully published, usage-sized pricing and a stated BAA. Today it books into its own Valian schedule, not directly into your PMS.

No affiliate links. Valian has not paid for this review and has no listing with us. Facts are from the public sources below. Each claim shows its last-checked date. Website: https://valiansystems.com/

Pricing (as shown by vendor)

At 120 appointments a month: Full System '$769 a month' month to month or '$692 a month' paid every 3 months; Communications '$589' / '$530'; overage '$1.00 a minute, $0.25 a text or email, $2.50 a check'; phone lines '$10 a month each' [1][2]. The price scales with appointments.

Last checked: 2026-10-15

HIPAA / BAA (vendor's own statement)

“BAA signed with your practice before launch.”

Homepage [1]; privacy policy adds 'A signed BAA is required before any Protected Health Information flows into our system' [3]. BAA text not public.

Last checked: 2026-10-15

Score breakdown

Score by criterion, from the table below. Accuracy is 0 until hands-on testing.

Criterion	Score	Why (evidence)	Last checked
HIPAA / BAA availability	16 / 20	Vendor: 'BAA signed with your practice before launch' [1]; privacy policy confirms [3]. Text not public.	2026-10-15
Integrations (dental PMS / EHR)	13 / 25	Names Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Curve and Denticon, but says 'Today Amy books into your Valian schedule and your team enters each booking in your PMS. A direct connection that writes bookings in for you is in development' [1]. No write-back today.	2026-10-15
Pricing transparency	11 / 12	Plans, included usage and overage rates are public [1][2]; the price slides with appointment volume, so a quote is still needed for an exact figure.	2026-10-15
Accuracy / output quality	0 / 15	Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then.	n/a
Setup effort	6 / 8	Documented onboarding: '30 minutes of your time. Amy live the same day'; SMS 'unlocks in 2 to 3 weeks once carrier approval clears' [1].	2026-10-15
Support	3 / 8	Help Center and 'Seats and support $0' [1]; hours not stated.	2026-10-15
Contract terms	6 / 7	Vendor: 'You can cancel any time'; month-to-month option [1].	2026-10-15
Specialty fit (dental)	4 / 5	Dental and medical practices [1].	2026-10-15
Preliminary total	59 / 85 (tested so far)	Hands-on accuracy testing (15 points) is pending. Accuracy is untested (0/15) until a hands-on test, so the full 100-point rubric total isn't shown yet. Rubric

Strengths

Full pricing and overages published [1][2]
Stated BAA [1]
Same-day go-live [1]

Watch-outs

No PMS write-back yet; staff re-enter bookings [1]
Price depends on appointment volume

More: Valian pricing · Valian HIPAA/BAA · comparisons

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Sources

[1] https://valiansystems.com/ (Homepage: pricing, PMS FAQ, onboarding, HIPAA/BAA, cancellation). Checked 2026-10-15
[2] https://valiansystems.com/pricing (Pricing page). Checked 2026-10-15
[3] https://valiansystems.com/privacy (Privacy policy: BAA requirement). Checked 2026-10-15

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