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Heidi Health review

AI scribe (general) 38/85 BAA stated Level 1 desk review: preliminary New

Reviewed by the PracticeAIReview editorial team · About the team

Widely used general AI medical scribe with a free seat. Heidi says it makes a BAA available to every covered entity. No dental PMS integration.

No affiliate links. Heidi Health has not paid for this review and has no listing with us. Facts are from the public sources below. Each claim shows its last-checked date. Website: https://www.heidihealth.com/

Pricing (as shown by vendor)

Free seat available; paid Standard and Max seat prices weren't readable on the pricing page we fetched [2].

Last checked: 2026-10-16

HIPAA / BAA (vendor's own statement)

“We make a BAA available to every covered entity we work with”

US HIPAA compliance page [1]. BAA text not public.

Last checked: 2026-10-16

Score breakdown

HIPAA / BAA availability16/20Integrations (dental PMS / EHR)4/25Pricing transparency6/12Setup effort6/8Support3/8Contract terms2/7Specialty fit (dental)1/5Accuracy / output quality0/15 (untested)
Score by criterion, from the table below. Accuracy is 0 until hands-on testing.
CriterionScoreWhy (evidence)Last checked
HIPAA / BAA availability16 / 20Vendor: 'Heidi is a Business Associate under HIPAA. We make a BAA available to every covered entity we work with' [1].2026-10-16
Integrations (dental PMS / EHR)4 / 25EHR integration listed on higher plans [2]; no dental PMS named.2026-10-16
Pricing transparency6 / 12Free tier is public; paid seat prices not readable on the vendor page we fetched [2].2026-10-16
Accuracy / output quality0 / 15Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then.n/a
Setup effort6 / 8Self-serve 'Get Heidi free' [3].2026-10-15
Support3 / 8Heidi's 'Help Centre'; 'Priority support' on paid plans [2].2026-10-16
Contract terms2 / 7Terms cover 'Plans, trials, billing and renewal' [4]; specifics not captured.2026-10-15
Specialty fit (dental)1 / 5General medical [3].2026-10-15
Preliminary total38 / 85 (tested so far)Hands-on accuracy testing (15 points) is pending. Accuracy is untested (0/15) until a hands-on test, so the full 100-point rubric total isn't shown yet. Rubric

Strengths

Watch-outs

More: Heidi Health pricing · Heidi Health HIPAA/BAA · comparisons

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Sources

  1. [1] https://www.heidihealth.com/en-us/compliance/hipaa (HIPAA compliance page). Checked 2026-10-16
  2. [2] https://www.heidihealth.com/en-us/pricing (Pricing page). Checked 2026-10-16
  3. [3] https://www.heidihealth.com/ (Homepage). Checked 2026-10-15
  4. [4] https://www.heidihealth.com/en-us/legal/heidi-scribe-terms-of-use (Terms of use). Checked 2026-10-15

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