Heidi Health vs OneChart
Short answer: Heidi Health scores higher (38 vs 31). BAA not confirmed for OneChart, so OneChart can't be a top pick for patient data. Both are Level 1 desk reviews from public sources; accuracy is untested for both. Scores are out of 85 (tested so far); hands-on accuracy testing (15 points) is pending.
| Criterion | Heidi Health | OneChart |
|---|---|---|
| Category | AI scribe (general) | AI scribe (general) |
| Preliminary score | 38/85 | 31/85 |
| BAA | BAA stated “We make a BAA available to every covered entity we work with” | BAA not confirmed Not published: no BAA statement found on the vendor pages we checked. |
| Pricing as shown | Free seat available; paid Standard and Max seat prices weren't readable on the pricing page we fetched [2]. | Free '$0 per active user / month' (40 notes), Plus '$79 per active user / month', Pro '$125 per active user / month', Enterprise 'Custom' [1]. |
| HIPAA / BAA availability (20) | 16 Vendor: 'Heidi is a Business Associate under HIPAA. We make a BAA available to every covered entity we work with' [1]. | 6 HIPAA claim only [2]; no BAA statement. |
| Integrations (dental PMS / EHR) (25) | 4 EHR integration listed on higher plans [2]; no dental PMS named. | 4 Vendor: 'syncs with your existing EHR, through a lightweight integration' [3]; no dental PMS. |
| Pricing transparency (12) | 6 Free tier is public; paid seat prices not readable on the vendor page we fetched [2]. | 11 Free, Plus and Pro prices and note limits public; Enterprise custom [1]. |
| Accuracy / output quality (15) | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. |
| Setup effort (8) | 6 Self-serve 'Get Heidi free' [3]. | 5 Free sign-up; 'most users can get started with minimal training' [2]. |
| Support (8) | 3 Heidi's 'Help Centre'; 'Priority support' on paid plans [2]. | 3 '1-1 onboarding' on Pro and email contact [1][2]. |
| Contract terms (7) | 2 Terms cover 'Plans, trials, billing and renewal' [4]; specifics not captured. | 1 Not found (unverified). |
| Specialty fit (dental) (5) | 1 General medical [3]. | 1 General medical (primary care, behavioral health and others) [2]. |
| Last checked | 2026-10-16 | 2026-10-16 |
Source numbers like [2] refer to each tool's own source list on its review page.
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