Dentina vs Smith.ai AI Receptionist
Short answer: Dentina scores higher (58 vs 33). BAA not confirmed for Dentina, and Smith.ai says its AI Receptionist isn't HIPAA-compliant, so neither can be a top pick for patient data. Both are Level 1 desk reviews from public sources; accuracy is untested for both. Scores are out of 85 (tested so far); hands-on accuracy testing (15 points) is pending.
| Criterion | Dentina | Smith.ai AI Receptionist |
|---|---|---|
| Category | AI receptionist | AI receptionist |
| Preliminary score | 58/85 | 33/85 |
| BAA | BAA not confirmed Not published: no BAA statement found on the vendor pages we checked. | Not HIPAA-compliant “Smith.ai is not HIPAA-compliant and cannot handle protected health information (PHI) in regulated healthcare environments” |
| Pricing as shown | Standard Inbound 'Starting at $299 / mo', Premium Inbound 'Starting at $399 / mo', both 'Billed annually · per location, up to 3 providers' [1]. Monthly-billing prices and overages not shown. | Free $0 (25 calls/mo, $3.00/call after); Pro $150/mo (75 calls, $2.00/call); Enterprise from $500/mo (300 calls) [1]. |
| HIPAA / BAA availability (20) | 10 Only implied: privacy policy refers to 'our contract and business associate agreement with that customer' [2]; homepage claims 'HIPAA compliant' [1]. No statement that a BAA is offered. | 0 Vendor states it is not HIPAA-compliant [2]. |
| Integrations (dental PMS / EHR) (25) | 22 Vendor: 'Books directly into Open Dental, Dentrix, Eaglesoft, Curve, Denticon + more' and 'writing back to your PMS in the same call' [1]. 25 only after a demo. | 5 Calendly, Clio, Zapier and '7,000+' integrations via automation [1][2]. No dental PMS listed. |
| Pricing transparency (12) | 9 Two 'starting at' prices, billed annually, are public [1]; monthly prices and overages aren't. | 12 All tiers and per-call rates published [1]. |
| Accuracy / output quality (15) | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. |
| Setup effort (8) | 2 Vendor states 'No setup fee' [1] but no onboarding timeline. | 6 Self-setup with 'Quality Studio - test before going live' [1]. |
| Support (8) | 4 Vendor: 'Support via phone, email, and chat' [1]. | 5 'Live phone, email & chat support' on Pro [1]. |
| Contract terms (7) | 6 Vendor: '30-day Free trial · Cancel anytime' and 'cancel anytime with refund' [1]. | 4 Receptionist pricing FAQ: 'Smith is a month-to-month service' with a 30-day money-back guarantee [3]. Whether this also applies to AI plans isn't stated explicitly (unverified). |
| Specialty fit (dental) (5) | 5 Dental-only [1]. | 1 General SMB, not healthcare-specific. |
| Last checked | 2026-10-15 | 2026-10-14 |
Source numbers like [2] refer to each tool's own source list on its review page.
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