Dentina vs Viva AI
Short answer: Dentina scores higher (58 vs 57). BAA not confirmed for Dentina, so Dentina can't be a top pick for patient data. Both are Level 1 desk reviews from public sources; accuracy is untested for both. Scores are out of 85 (tested so far); hands-on accuracy testing (15 points) is pending.
| Criterion | Dentina | Viva AI |
|---|---|---|
| Category | AI receptionist | AI receptionist |
| Preliminary score | 58/85 | 57/85 |
| BAA | BAA not confirmed Not published: no BAA statement found on the vendor pages we checked. | BAA stated “HIPAA + BAA Fully compliant, with a Business Associate Agreement signed for every practice.” |
| Pricing as shown | Standard Inbound 'Starting at $299 / mo', Premium Inbound 'Starting at $399 / mo', both 'Billed annually · per location, up to 3 providers' [1]. Monthly-billing prices and overages not shown. | Gold '$349 /mo' (4,000 credits, 'Additional credits $0.10 each'), Platinum '$899/mo' (7,000 credits), Diamond '$1,199 /mo' (12,000 credits, 'Additional credits $0.08 each') [1]. |
| HIPAA / BAA availability (20) | 10 Only implied: privacy policy refers to 'our contract and business associate agreement with that customer' [2]; homepage claims 'HIPAA compliant' [1]. No statement that a BAA is offered. | 16 Vendor: 'a BAA signed for every practice' [1]. BAA text not public. |
| Integrations (dental PMS / EHR) (25) | 22 Vendor: 'Books directly into Open Dental, Dentrix, Eaglesoft, Curve, Denticon + more' and 'writing back to your PMS in the same call' [1]. 25 only after a demo. | 13 Vendor: 'official, direct integrations with all major practice management systems' and 'Viva reads and writes your schedule in real time' [1]. No PMS is named on the pages we read, so 13 (write-back claimed, systems not named). |
| Pricing transparency (12) | 9 Two 'starting at' prices, billed annually, are public [1]; monthly prices and overages aren't. | 12 All three tiers, included credits and overage rates are published [1]. |
| Accuracy / output quality (15) | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. |
| Setup effort (8) | 2 Vendor states 'No setup fee' [1] but no onboarding timeline. | 4 Vendor: 'How long does setup take? About one week' [1]. |
| Support (8) | 4 Vendor: 'Support via phone, email, and chat' [1]. | 2 Support hours or channels not stated on pages we read. |
| Contract terms (7) | 6 Vendor: '30-day Free trial · Cancel anytime' and 'cancel anytime with refund' [1]. | 5 Vendor: '30-day risk-free trial — cancel anytime, no questions asked' [1]. Terms after the trial aren't stated; the linked privacy/terms pages didn't render. |
| Specialty fit (dental) (5) | 5 Dental-only [1]. | 5 Built for dental practices [1]. |
| Last checked | 2026-10-15 | 2026-10-15 |
Source numbers like [2] refer to each tool's own source list on its review page.
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