TensorLinks vs Dentina
Short answer: TensorLinks scores higher (60 vs 58). BAA not confirmed for Dentina, so Dentina can't be a top pick for patient data. Both are Level 1 desk reviews from public sources; accuracy is untested for both. Scores are out of 85 (tested so far); hands-on accuracy testing (15 points) is pending.
| Criterion | TensorLinks | Dentina |
|---|---|---|
| Category | AI receptionist | AI receptionist |
| Preliminary score | 60/85 | 58/85 |
| BAA | BAA stated “We sign a Business Associate Agreement (BAA)” | BAA not confirmed Not published: no BAA statement found on the vendor pages we checked. |
| Pricing as shown | Starter '$399 /loc/mo' (900 voice min), Connect '$599 /loc/mo', Growth '$799 /loc/mo'; '$199 one-time setup'; overage '$0.29/min', '$0.06/message' [2]. '30-day free trial'. | Standard Inbound 'Starting at $299 / mo', Premium Inbound 'Starting at $399 / mo', both 'Billed annually · per location, up to 3 providers' [1]. Monthly-billing prices and overages not shown. |
| HIPAA / BAA availability (20) | 16 Vendor: 'We sign a Business Associate Agreement (BAA)' [1]. | 10 Only implied: privacy policy refers to 'our contract and business associate agreement with that customer' [2]; homepage claims 'HIPAA compliant' [1]. No statement that a BAA is offered. |
| Integrations (dental PMS / EHR) (25) | 18 Names 'Dentrix (G6, G7, Ascend), Patterson EagleSoft, Open Dental, Curve Dental, Denticon, and CareStack — via NexHealth middleware' [1]. Integration through a third party, so write-back depends on NexHealth. | 22 Vendor: 'Books directly into Open Dental, Dentrix, Eaglesoft, Curve, Denticon + more' and 'writing back to your PMS in the same call' [1]. 25 only after a demo. |
| Pricing transparency (12) | 12 All tiers, setup fee and overages published [2]. | 9 Two 'starting at' prices, billed annually, are public [1]; monthly prices and overages aren't. |
| Accuracy / output quality (15) | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. |
| Setup effort (8) | 4 Vendor: 'How fast is go-live? Days, not months' [1]. | 2 Vendor states 'No setup fee' [1] but no onboarding timeline. |
| Support (8) | 3 Offers 'a dedicated support line during rollout' [1]; ongoing hours not stated. | 4 Vendor: 'Support via phone, email, and chat' [1]. |
| Contract terms (7) | 2 30-day free trial stated [2]; term after the trial not found. | 6 Vendor: '30-day Free trial · Cancel anytime' and 'cancel anytime with refund' [1]. |
| Specialty fit (dental) (5) | 5 Dental-only [1]. | 5 Dental-only [1]. |
| Last checked | 2026-10-15 | 2026-10-15 |
Source numbers like [2] refer to each tool's own source list on its review page.
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