Dentina vs Callura
Short answer: Dentina scores higher (58 vs 56). BAA not confirmed for Dentina, so Dentina can't be a top pick for patient data. Both are Level 1 desk reviews from public sources; accuracy is untested for both. Scores are out of 85 (tested so far); hands-on accuracy testing (15 points) is pending.
| Criterion | Dentina | Callura |
|---|---|---|
| Category | AI receptionist | AI receptionist |
| Preliminary score | 58/85 | 56/85 |
| BAA | BAA not confirmed Not published: no BAA statement found on the vendor pages we checked. | BAA stated “We sign Business Associate Agreements (BAAs) with covered entities and business associates upon request.” |
| Pricing as shown | Standard Inbound 'Starting at $299 / mo', Premium Inbound 'Starting at $399 / mo', both 'Billed annually · per location, up to 3 providers' [1]. Monthly-billing prices and overages not shown. | Not published on the vendor site [1]. |
| HIPAA / BAA availability (20) | 10 Only implied: privacy policy refers to 'our contract and business associate agreement with that customer' [2]; homepage claims 'HIPAA compliant' [1]. No statement that a BAA is offered. | 16 Vendor signs BAAs 'upon request' [2]; terms require an executed BAA before PHI [3]. Text not public. |
| Integrations (dental PMS / EHR) (25) | 22 Vendor: 'Books directly into Open Dental, Dentrix, Eaglesoft, Curve, Denticon + more' and 'writing back to your PMS in the same call' [1]. 25 only after a demo. | 22 Vendor: 'Callura connects with Dentrix, Denticon, Open Dental, Eaglesoft, NexHealth, Epic' [1] and 'books and reschedules appointments in your PMS' [1]. |
| Pricing transparency (12) | 9 Two 'starting at' prices, billed annually, are public [1]; monthly prices and overages aren't. | 2 No price published [1]. |
| Accuracy / output quality (15) | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. |
| Setup effort (8) | 2 Vendor states 'No setup fee' [1] but no onboarding timeline. | 4 Vendor: 'Callura goes live in under one week and requires less than two hours of your team's time' [1]. |
| Support (8) | 4 Vendor: 'Support via phone, email, and chat' [1]. | 3 Onboarding via 'a dedicated Slack channel' (vendor FAQ); ongoing support hours not stated. |
| Contract terms (7) | 6 Vendor: '30-day Free trial · Cancel anytime' and 'cancel anytime with refund' [1]. | 5 Terms: agreement 'continues on a month-to-month basis'; either party may terminate on thirty days' notice [3]. Implementation fees non-refundable [3]. |
| Specialty fit (dental) (5) | 5 Dental-only [1]. | 4 Dental is a main market alongside med spas [1]. |
| Last checked | 2026-10-15 | 2026-10-15 |
Source numbers like [2] refer to each tool's own source list on its review page.
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