TensorLinks vs Viva AI
Short answer: TensorLinks scores higher (60 vs 57). Both are Level 1 desk reviews from public sources; accuracy is untested for both. Scores are out of 85 (tested so far); hands-on accuracy testing (15 points) is pending.
| Criterion | TensorLinks | Viva AI |
|---|---|---|
| Category | AI receptionist | AI receptionist |
| Preliminary score | 60/85 | 57/85 |
| BAA | BAA stated “We sign a Business Associate Agreement (BAA)” | BAA stated “HIPAA + BAA Fully compliant, with a Business Associate Agreement signed for every practice.” |
| Pricing as shown | Starter '$399 /loc/mo' (900 voice min), Connect '$599 /loc/mo', Growth '$799 /loc/mo'; '$199 one-time setup'; overage '$0.29/min', '$0.06/message' [2]. '30-day free trial'. | Gold '$349 /mo' (4,000 credits, 'Additional credits $0.10 each'), Platinum '$899/mo' (7,000 credits), Diamond '$1,199 /mo' (12,000 credits, 'Additional credits $0.08 each') [1]. |
| HIPAA / BAA availability (20) | 16 Vendor: 'We sign a Business Associate Agreement (BAA)' [1]. | 16 Vendor: 'a BAA signed for every practice' [1]. BAA text not public. |
| Integrations (dental PMS / EHR) (25) | 18 Names 'Dentrix (G6, G7, Ascend), Patterson EagleSoft, Open Dental, Curve Dental, Denticon, and CareStack — via NexHealth middleware' [1]. Integration through a third party, so write-back depends on NexHealth. | 13 Vendor: 'official, direct integrations with all major practice management systems' and 'Viva reads and writes your schedule in real time' [1]. No PMS is named on the pages we read, so 13 (write-back claimed, systems not named). |
| Pricing transparency (12) | 12 All tiers, setup fee and overages published [2]. | 12 All three tiers, included credits and overage rates are published [1]. |
| Accuracy / output quality (15) | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. |
| Setup effort (8) | 4 Vendor: 'How fast is go-live? Days, not months' [1]. | 4 Vendor: 'How long does setup take? About one week' [1]. |
| Support (8) | 3 Offers 'a dedicated support line during rollout' [1]; ongoing hours not stated. | 2 Support hours or channels not stated on pages we read. |
| Contract terms (7) | 2 30-day free trial stated [2]; term after the trial not found. | 5 Vendor: '30-day risk-free trial — cancel anytime, no questions asked' [1]. Terms after the trial aren't stated; the linked privacy/terms pages didn't render. |
| Specialty fit (dental) (5) | 5 Dental-only [1]. | 5 Built for dental practices [1]. |
| Last checked | 2026-10-15 | 2026-10-15 |
Source numbers like [2] refer to each tool's own source list on its review page.
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