Intake.Dental vs Smith.ai AI Receptionist
Short answer: Intake.Dental scores higher (70 vs 33). Smith.ai says its AI Receptionist isn't HIPAA-compliant, so it can't be a top pick for patient data. Both are Level 1 desk reviews from public sources; accuracy is untested for both. Scores are out of 85 (tested so far); hands-on accuracy testing (15 points) is pending.
| Criterion | Intake.Dental | Smith.ai AI Receptionist |
|---|---|---|
| Category | AI receptionist | AI receptionist |
| Preliminary score | 70/85 | 33/85 |
| BAA | BAA stated “Every Intake.Dental practice automatically receives an executed HIPAA Business Associate Agreement at no extra cost.” | Not HIPAA-compliant “Smith.ai is not HIPAA-compliant and cannot handle protected health information (PHI) in regulated healthcare environments” |
| Pricing as shown | Digital Forms '$79.99 /month' up to Practice Autopilot '$999.99 /month' and multi-office plans to '$3,749.99 /month'; add-ons such as 'Complete Automation +$499.99 /month' [2]. '14-day free trial'. | Free $0 (25 calls/mo, $3.00/call after); Pro $150/mo (75 calls, $2.00/call); Enterprise from $500/mo (300 calls) [1]. |
| HIPAA / BAA availability (20) | 16 BAA page: every practice 'automatically receives an executed HIPAA Business Associate Agreement' [3]. A summary, not the full text, is public. | 0 Vendor states it is not HIPAA-compliant [2]. |
| Integrations (dental PMS / EHR) (25) | 22 Vendor: 'Bidirectional sync with Dentrix, Open Dental, Eaglesoft, tab32, and 60+ more' [1]. | 5 Calendly, Clio, Zapier and '7,000+' integrations via automation [1][2]. No dental PMS listed. |
| Pricing transparency (12) | 12 Every plan and add-on priced publicly [2]. | 12 All tiers and per-call rates published [1]. |
| Accuracy / output quality (15) | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. |
| Setup effort (8) | 6 Self-serve: 'Spin up your AI front office in about a minute. No contracts, no onboarding fees' [1]. | 6 Self-setup with 'Quality Studio - test before going live' [1]. |
| Support (8) | 3 Lists [email protected] [1]; hours not stated. | 5 'Live phone, email & chat support' on Pro [1]. |
| Contract terms (7) | 6 Vendor: 'No contracts, cancel anytime' [2]. | 4 Receptionist pricing FAQ: 'Smith is a month-to-month service' with a 30-day money-back guarantee [3]. Whether this also applies to AI plans isn't stated explicitly (unverified). |
| Specialty fit (dental) (5) | 5 Dental-only [1]. | 1 General SMB, not healthcare-specific. |
| Last checked | 2026-10-15 | 2026-10-14 |
Source numbers like [2] refer to each tool's own source list on its review page.
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