Smith.ai AI Receptionist vs Yapi
Short answer: Same preliminary score. BAA not confirmed for Yapi, and Smith.ai says its AI Receptionist isn't HIPAA-compliant, so neither can be a top pick for patient data. Both are Level 1 desk reviews from public sources; accuracy is untested for both. Scores are out of 85 (tested so far); hands-on accuracy testing (15 points) is pending.
| Criterion | Smith.ai AI Receptionist | Yapi |
|---|---|---|
| Category | AI receptionist | Patient messaging / scheduling |
| Preliminary score | 33/85 | 33/85 |
| BAA | Not HIPAA-compliant “Smith.ai is not HIPAA-compliant and cannot handle protected health information (PHI) in regulated healthcare environments” | BAA not confirmed Not published: no BAA statement found on the vendor pages we checked. |
| Pricing as shown | Free $0 (25 calls/mo, $3.00/call after); Pro $150/mo (75 calls, $2.00/call); Enterprise from $500/mo (300 calls) [1]. | Not published. The plans page lists features without prices [2]. |
| HIPAA / BAA availability (20) | 0 Vendor states it is not HIPAA-compliant [2]. | 2 No BAA statement; the only HIPAA claim was about its website-design service [2]. |
| Integrations (dental PMS / EHR) (25) | 5 Calendly, Clio, Zapier and '7,000+' integrations via automation [1][2]. No dental PMS listed. | 18 Dedicated integration pages for Dentrix Office/Ascend, Eaglesoft and Open Dental; 'integrates flawlessly into your Dentrix Office or Dentrix Ascend database' [3]. |
| Pricing transparency (12) | 12 All tiers and per-call rates published [1]. | 2 No prices [2]. |
| Accuracy / output quality (15) | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. |
| Setup effort (8) | 6 Self-setup with 'Quality Studio - test before going live' [1]. | 2 Not stated. |
| Support (8) | 5 'Live phone, email & chat support' on Pro [1]. | 3 Vendor: 'backed by exceptional training and support' [2]. |
| Contract terms (7) | 4 Receptionist pricing FAQ: 'Smith is a month-to-month service' with a 30-day money-back guarantee [3]. Whether this also applies to AI plans isn't stated explicitly (unverified). | 1 Not found (unverified). |
| Specialty fit (dental) (5) | 1 General SMB, not healthcare-specific. | 5 Dental-only [1]. |
| Last checked | 2026-10-14 | 2026-10-16 |
Source numbers like [2] refer to each tool's own source list on its review page.
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