TensorLinks vs Smith.ai AI Receptionist
Short answer: TensorLinks scores higher (60 vs 33). Smith.ai says its AI Receptionist isn't HIPAA-compliant, so it can't be a top pick for patient data. Both are Level 1 desk reviews from public sources; accuracy is untested for both. Scores are out of 85 (tested so far); hands-on accuracy testing (15 points) is pending.
| Criterion | TensorLinks | Smith.ai AI Receptionist |
|---|---|---|
| Category | AI receptionist | AI receptionist |
| Preliminary score | 60/85 | 33/85 |
| BAA | BAA stated “We sign a Business Associate Agreement (BAA)” | Not HIPAA-compliant “Smith.ai is not HIPAA-compliant and cannot handle protected health information (PHI) in regulated healthcare environments” |
| Pricing as shown | Starter '$399 /loc/mo' (900 voice min), Connect '$599 /loc/mo', Growth '$799 /loc/mo'; '$199 one-time setup'; overage '$0.29/min', '$0.06/message' [2]. '30-day free trial'. | Free $0 (25 calls/mo, $3.00/call after); Pro $150/mo (75 calls, $2.00/call); Enterprise from $500/mo (300 calls) [1]. |
| HIPAA / BAA availability (20) | 16 Vendor: 'We sign a Business Associate Agreement (BAA)' [1]. | 0 Vendor states it is not HIPAA-compliant [2]. |
| Integrations (dental PMS / EHR) (25) | 18 Names 'Dentrix (G6, G7, Ascend), Patterson EagleSoft, Open Dental, Curve Dental, Denticon, and CareStack — via NexHealth middleware' [1]. Integration through a third party, so write-back depends on NexHealth. | 5 Calendly, Clio, Zapier and '7,000+' integrations via automation [1][2]. No dental PMS listed. |
| Pricing transparency (12) | 12 All tiers, setup fee and overages published [2]. | 12 All tiers and per-call rates published [1]. |
| Accuracy / output quality (15) | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. |
| Setup effort (8) | 4 Vendor: 'How fast is go-live? Days, not months' [1]. | 6 Self-setup with 'Quality Studio - test before going live' [1]. |
| Support (8) | 3 Offers 'a dedicated support line during rollout' [1]; ongoing hours not stated. | 5 'Live phone, email & chat support' on Pro [1]. |
| Contract terms (7) | 2 30-day free trial stated [2]; term after the trial not found. | 4 Receptionist pricing FAQ: 'Smith is a month-to-month service' with a 30-day money-back guarantee [3]. Whether this also applies to AI plans isn't stated explicitly (unverified). |
| Specialty fit (dental) (5) | 5 Dental-only [1]. | 1 General SMB, not healthcare-specific. |
| Last checked | 2026-10-15 | 2026-10-14 |
Source numbers like [2] refer to each tool's own source list on its review page.
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