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Weave (AI Receptionist) review

AI receptionist 51/85 BAA stated Level 1 desk review: preliminary New

All-in-one phones, texting and patient-communication platform with a built-in AI Receptionist. Weave publishes its BAA. Pricing is shown only as a 'starting from' figure.

No affiliate links. Weave (AI Receptionist) has not paid for this review and has no listing with us. Facts are from the public sources below. Each claim shows its last-checked date. Website: https://www.getweave.com/

Pricing (as shown by vendor)

'simple plans and pricing, starting from $199 per month' [1]. What each tier includes and whether the AI Receptionist costs extra: unverified.

Last checked: 2026-10-11

HIPAA / BAA (vendor's own statement)

“This Business Associate Addendum (the “Addendum”) supplements the underlying agreement”

The BAA text is published [3]. The AI Receptionist page says it was 'designed to meet and exceed the standards of HIPAA' [2]. Note: the published BAA lets Weave use PHI 'within internal and external Artificial Intelligence (“AI”) systems and models' within HIPAA limits [3]. Practices should read that clause. (AI clause re-confirmed 2026-10-14.)

Last checked: 2026-10-14

Score breakdown

Criterion	Score	Why (evidence)	Last checked
HIPAA / BAA availability	18 / 20	BAA text is public [3]. Which plans it covers isn't stated.	2026-10-14
Integrations (dental PMS / EHR)	15 / 25	AI Receptionist can use 'your Weave calendar (and supported integrated systems)' [2]. The integrations page didn't render a list when we fetched it, so the specific dental PMSs are unverified.	2026-10-11
Pricing transparency	6 / 12	Only a 'starting from $199 per month' figure [1].	2026-10-11
Accuracy / output quality	0 / 15	Not tested yet. Accuracy needs a Level-3 hands-on test with synthetic data. 0/15 until then.	n/a
Setup effort	4 / 8	'Expert onboarding' included with every plan [1].	2026-10-11
Support	3 / 8	'Award-winning customer support' claimed [1]. Hours not stated.	2026-10-11
Contract terms	1 / 7	Contract length and cancellation terms not found (unverified).	2026-10-11
Specialty fit (dental)	4 / 5	Dental is one of Weave's main markets (dental, veterinary, medical, optometry) [1].	2026-10-11
Preliminary total	51 / 85 (tested so far)	Hands-on accuracy testing (15 pts) pending. Accuracy is untested (0/15) until a hands-on test, so the full 100-point rubric total isn't shown yet. Rubric

Strengths

Published BAA [3]
AI answers calls, texts and web chats 24/7 (vendor claim) [2]

Watch-outs

Only a starting price is shown
BAA allows PHI use in AI systems within HIPAA limits; read it before signing [3]
Contract terms unverified

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Sources

[1] https://www.getweave.com/pricing/ (Pricing page). Checked 2026-10-11
[2] https://www.getweave.com/ai-receptionist/ (AI Receptionist page + FAQ). Checked 2026-10-11
[3] https://www.getweave.com/legal/baa/ (Published Business Associate Addendum). Checked 2026-10-14

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