Viva AI vs Weave (AI Receptionist)
Short answer: Viva AI scores higher (57 vs 56). Both are Level 1 desk reviews from public sources; accuracy is untested for both. Scores are out of 85 (tested so far); hands-on accuracy testing (15 points) is pending.
| Criterion | Viva AI | Weave (AI Receptionist) |
|---|---|---|
| Category | AI receptionist | AI receptionist |
| Preliminary score | 57/85 | 56/85 |
| BAA | BAA stated “HIPAA + BAA Fully compliant, with a Business Associate Agreement signed for every practice.” | BAA stated “This Business Associate Addendum (the “Addendum”) supplements the underlying agreement” |
| Pricing as shown | Gold '$349 /mo' (4,000 credits, 'Additional credits $0.10 each'), Platinum '$899/mo' (7,000 credits), Diamond '$1,199 /mo' (12,000 credits, 'Additional credits $0.08 each') [1]. | Weave advertises 'simple plans and pricing, starting from $199 per month' [1]. What each tier includes and whether the AI Receptionist costs extra: unverified. |
| HIPAA / BAA availability (20) | 16 Vendor: 'a BAA signed for every practice' [1]. BAA text not public. | 18 BAA text is public [3]. Which plans it covers isn't stated. |
| Integrations (dental PMS / EHR) (25) | 13 Vendor: 'official, direct integrations with all major practice management systems' and 'Viva reads and writes your schedule in real time' [1]. No PMS is named on the pages we read, so 13 (write-back claimed, systems not named). | 20 Weave's AI integrations page names 'Dentrix', 'Eaglesoft' and 'Open Dental' [4]. The AI Receptionist FAQ says it can 'schedule or reschedule appointments in real time' using 'your Weave calendar (and supported integrated systems)' [2]. Naming three major dental PMSs plus a scheduling write claim earns 20/25 at desk-review level; more named systems and write-back confirmed in a demo are needed for more. Re-checked 2026-10-15. |
| Pricing transparency (12) | 12 All three tiers, included credits and overage rates are published [1]. | 6 Only a 'starting from $199 per month' figure [1]. |
| Accuracy / output quality (15) | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. | 0 Not tested yet. Accuracy needs a Level 3 hands-on test with synthetic data. 0/15 until then. |
| Setup effort (8) | 4 Vendor: 'How long does setup take? About one week' [1]. | 4 'Expert onboarding' included with every plan [1]. |
| Support (8) | 2 Support hours or channels not stated on pages we read. | 3 'Award-winning customer support' claimed [1]. Hours not stated. |
| Contract terms (7) | 5 Vendor: '30-day risk-free trial — cancel anytime, no questions asked' [1]. Terms after the trial aren't stated; the linked privacy/terms pages didn't render. | 1 Contract length and cancellation terms not found (unverified). |
| Specialty fit (dental) (5) | 5 Built for dental practices [1]. | 4 Dental is one of Weave's main markets (dental, veterinary, medical, optometry) [1]. |
| Last checked | 2026-10-15 | 2026-10-15 |
Source numbers like [2] refer to each tool's own source list on its review page.
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